Need help? Get in touch with our 24/5 customer support desk!
Support Desk
WesternFX support desk is available to all live account holders and new clients. Clients can queries any information related to trading, products, specifications, deposit and withdrawal, spread, commission, swap, white level information and partners rebate. Clients can only close orders by help of the support desk if necessary. Please be acknowledged that inquiries are limited to close positions only.
Hours Of business
7:00 to 23:59 Server Time Monday to Friday
Reaching WesternFX Support Desk
You can reach to our support desk via email at support@westernfx.com or Live Chat or to the local support office based on different region
Queries about Trade Execution
If you consider that any trade has been executed incorrectly, please contact with WesternFX Support Desk via online chat, local support office or email.
Support Desk
Important Note: When you get queries about any specific trade, please make sure that you have submitted all information pertaining to the trade including: trade ticket number, time of the trade, and nature of the problem. According your information, the specific trade will be audited, and, when necessary, an adjustment will be made in a timely manner.
Server Times:
Winter: GMT+2
Summer: GMT+3 (DST)
Blog
Christmas Holiday Trading schedule
Kindly find the holidays trading schedule for December on Christmas season. Be acknowledged that the time is based on GMT+0. In case of any questions, please contact us via Live chat on WhatsApp or via the email address at support@westernfx.com
Floating Exchange Rate
The value of a currency may be defined in different ways. Today, all rates are classified as either fixed or floating. In the first case, they are determined by the government. A flexible exchange rate, on the other hand, is defined by the market itself. Here is how these approaches to the exchange rate system...